Frequently Asked Questions

Wholesaler accounts are built for bulk sourcing across marketplaces. Reseller accounts suit sellers moving sourced or retail-arbitrage inventory. Proseller accounts are for established private-label and professional sellers. Your tier determines your baseline pricing across the platform.

After you verify your email, our team reviews new signups and typically activates accounts within one business day. You can check your status any time on the "Pending Approval" screen.

Yes. We send a verification link to the email you sign up with - it's required before our team can review and activate your account.

Yes - reach out to our team and we'll update your tier (and the pricing tied to it) from the admin side.

Every label we scan in is billed at $3 per scan and posted directly to your account ledger, so you always see exactly what was scanned and when.

Storage is billed per pound, per day, on a weight-tiered rate - lighter items are cheaper to store per day than heavier ones. Charges accrue automatically while an item is active.

Items are automatically flagged for disposal once they hit the 21-day maximum hold window, so nothing sits in our facility indefinitely. We'll always give you visibility into what's approaching that limit.

Reach out to our support team - extensions are handled case by case depending on the situation.

It depends on your billing rank: Bronze and Silver bill daily, Gold weekly, Platinum every 15 days, and Diamond month to month. Charges bundle into an invoice automatically on your cycle.

Your dashboard and the Invoices section show your live ledger - every scan, storage charge, approval, and service request as it happens, plus every past invoice.

Invoices are tracked in your dashboard, and our team coordinates payment directly with you - we don't run card payments through the portal itself.

Brand approvals range from $50 to $100 depending on the marketplace and brand, with the exact price set per request.

We vet our product sourcing carefully, so viewing full sourcing details requires admin authorization first. It's a small extra step that protects the sourcing relationships for every seller on the platform.

Yes - that's exactly what our Account Reinstate service is for. Submit a request from your dashboard and our team will work the case with you.

Some courses are free, others are paid - each course lists its price on the catalog page. Either way, enrollment goes through a quick admin approval step.

Yes. Once you've completed every lesson - and passed the final exam, if the course has one - a printable Certificate of Completion unlocks on your dashboard.

Lessons are embedded through YouTube's privacy-enhanced player with a watermark showing your name and email, and are only viewable once you're enrolled (or on lessons marked as a free preview).